FAQ
Frequently asked questions.
Below are the most common ones our customers ask. If you can’t find what you’re looking for, email us at support@getjing.com or call 805.222.6951.
What is Jing?
Jing Soda is the world’s first herbal soda — classic soda flavors infused with different adaptogenic tonic herbs and superherbs. Every can (and every serving of our concentrate) delivers a real dose of premium fruiting-body mushrooms and Chinese tonic herbs, sweetened with non-glycemic organic stevia. No caffeine. No added sugar. No synthetic dyes. No corporate parent company. Just soda that’s actually good for you.
What are adaptogens?
Adaptogens are a special class of herbs and mushrooms that help your body adapt to stress, maintain balance, and build resilience over time. Think of them as your body’s personal stress-management team — working quietly in the background so you don’t feel wrecked by the chaos of everyday life.
Does Jing need to be refrigerated?
Cans: Shelf-stable, but tastes best cold. Refrigerate before drinking.
Concentrates: Shelf-stable if kept out of direct sunlight and extreme heat. Once opened, use within 30 days for peak freshness (it’s still fine after that, just not as vibrant). Unopened bottles last about a year.
Where can I find Jing?
Direct from our website (getjing.com), on Amazon, and locally at Longevity Coffee Shop in Thousand Oaks, CA.
What payment methods do you accept?
All major credit cards, ShopPay, PayPal, Google Pay, and Venmo.
Is your packaging recyclable?
Yes — we use BPA-free aluminum cans for our soda and glass for our concentrates.
How many sodas will I get from one concentrate bottle?
At our suggested ½ teaspoon serving, you’ll get about 21 sodas from a 50ml bottle. Many customers get 30+ by using a bit less.
Can I consume Jing while pregnant or breastfeeding?
Rebecca (Jing co-owner) drank Jing herself throughout her pregnancy — our soda was literally formulated with pregnancy in mind. Check with your healthcare provider about what’s right for you (and congratulations!).
Can children consume Jing?
Yes, children can absolutely drink Jing! Our child drinks it daily. Check with your pediatrician if you have any concerns.
Is Jing organic, vegan, gluten-free, and non-GMO?
Yes to all four. Plus it’s keto-friendly thanks to zero added sugar and our non-glycemic stevia. Not currently certified kosher, but it’s on our list. Jing is also formulated without any of the FDA’s top allergens. If you have a severe allergy, please consult your healthcare provider before trying any new product.
Is there alcohol or CBD in Jing?
We use organic alcohol to extract our adaptogenic herbs (it’s the traditional method — some compounds are alcohol-soluble and can’t be pulled out with water alone). The amount remaining in the finished product is trace. Jing is zero-proof. Absolutely no CBD.
Where can I find nutritional facts?
Cans: Nutrition Facts are printed on the back of every can.
Concentrates: Nutrition Facts are on the label.
All ingredients and nutrition details are also on each product page of getjing.com.
What happens if I don’t like Jing?
Though we are confident you will LOVE Jing Soda as much as we do, you can return the first soda you try from your first order for a refund of the product as part of our 45-day Happiness Guarantee (no questions asked). You can also return any unopened cans within 45 days of purchase for a refund of the product minus a 20% return fee. Please contact us first.
Where do you ship?
Everywhere in the U.S. with some exceptions. No international shipping at this time. Free shipping is offered on qualifying orders over $69 within the contiguous U.S.
Can you deliver to PO Boxes or APO/FPO addresses?
Yes. These ship via USPS Ground Advantage by default (or USPS Priority Mail if selected). Delivery times to these addresses are typically a little longer.
How long does it take to process an order?
We ship orders within 1–2 business days. You’ll get a tracking link via email the moment your order ships so you know exactly when to expect it.
How can I sign up for a recurring subscription?
Choose the Subscribe & Save option on the product page and we’ll deliver on your schedule automatically. Pause, skip, edit flavors, or cancel anytime — no obligation. You lock in a subscriber discount on every shipment.
How can I contact Jing for support?
Email: support@getjing.com
Phone: 805.222.6951
Or message us on social — we read everything.
